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New electricity meters are smart -- but are they trusted?

smart meter installation

Unlike the first deployed automated meters, new units promise new customer benefits. They can generate detailed billing reports, provide customers with advice on cutting back their bills and alert them to usage spikes. But customers only get those benefits if they actually use the meters to their potential--and that requires trusting both the machines and the companies that deploy them.

Credit: Portland General Electric, CC BY-ND 2.0


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Jason Dedrick

Jason Dedrick is one of the leaders of a research project gathering information from smart meter users and electric companies about the changing relationship between power consumers and providers.

Credit: Jason Dedrick


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