Digital Government Strategy Report for the National Science Foundation

2.1. Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.

Overall Status: completed

2.1.1. Paragraph on customer engagement approach

Paragraph on customer engagement approach: In seeking input on the prioritization of customer-facing systems, NSF plans to engage with a range of stakeholders within and external to the agency. NSF is revitalizing agency use of IdeaScale, which was previously utilized to collect customer input related to the Open Government Directive. Beginning the week of August 6, we will post candidate services on a dedicated IdeaScale page and request feedback from stakeholders. 
We plan to advertise the availability of the IdeaScale page to several categories of customers, including internal NSF staff, the general public, the science and engineering community, and NSF’s advisors. We will use a variety of mechanisms to advertise the availability of the IdeaScale site, including internal announcements, press releases, and social media outlets. We will evaluate feedback received from customers, along with other considerations such as technical feasibility, as we prioritize and downselect our list of candidate systems.

2.1.2. Prioritized list of systems (datasets)

System Name: Scientists and Engineers Statistical Data System (SESTAT)
System Description: The Scientists and Engineers Statistical Data System (SESTAT) provides longitudinal information on the education and employment of the college-educated U.S. science and engineering workforce, collected through three biennial surveys. These surveys capture trends in employment opportunities and salaries in various degree fields, and help federal researchers to evaluate the effectiveness of equal opportunity efforts.
System Scope: both
Main Customer: Public (including Educators); Research and Education Community (including University Sponsored Research Offices); Public Information Professionals
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: NSF Award Information
System Description: Information pertaining to NSF awards from 1959 through the present. Data includes principal investigator, awardee institution, NSF program and associated NSF organizations, award amount, award dates, award abstract, and publications and conference proceedings produced as a result of the research.
System Scope: both
Main Customer: Public (including Educators); Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: NSF Research Grant Funding Rates
System Description: NSF funding rates for competitive research proposals by organizational unit. (Funding rates constitute the number of awards divided by the number of actions for a given year by organizational unit).
System Scope: both
Main Customer: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Science and Engineering Indicators
System Description: Science and Engineering Indicators (SEI) provide U.S. and international data on the following subjects: 1) Elementary and Secondary Mathematics and Science Education 2) Higher Education in Science and Engineering 3) Science and Engineering Labor Force 4) Research and Development: National Trends and International Comparisons 5) Academic Research and Development 6) Industry, Technology, and the Global Marketplace 7) Science and Technology: Public Attitudes and Understanding 8) State Indicators.
System Scope: both
Main Customer: Public (including Educators); Research and Education Community (including University Sponsored Research Offices); Public Information Professionals
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Project Outcome Reports
System Description: Section 7010 of the America COMPETES Act requires that researchers funded in whole or in part by NSF report on the outcomes of the funded research for the general public. Project Outcomes Reports describe the project outcomes or findings, addressing the intellectual merit and broader impacts of the work as defined in NSF merit review criteria.
System Scope: both
Main Customer: Public (including Educators); Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-999991361--Research.gov

System Name: Graduate Research Fellowship Program Awardees and Honorable Mention Recipients
System Description: Demographic information for recipients of NSF GRFP awards. The GRFP provides three years of graduate education support for individuals who have demonstrated the potential for significant achievements in science and engineering research
System Scope: both
Main Customer: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000001328--Legacy Mission Applications

7.1. Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.

Overall Status: completed

7.1.1. Paragraph on customer engagement approach

Paragraph on customer engagement approach: NSF plans to leverage a prior agency survey focused on mobile information usage in support of this requirement. In preparation for enabling some of the services available on the NSF website specifically for use on mobile devices, NSF posted a survey on the homepage of the main agency site (www.nsf.gov) inviting people to indicate their interest in and preferences for an NSF mobile website. Survey questions included whether or not the respondent would use a mobile site if one were available, the type of mobile device they would most likely use to access the site, the type of content they would be interested in accessing, and their role in visiting the NSF website. A place for comments was also provided. An overwhelming majority of respondents said they would use an NSF mobile site if one were available. The iPhone was identified as the device most likely to be used to access the site. The services respondents were most interested in accessing were, in descending order of popularity: News; Funding; Discoveries; Awards; Staff Directory; Events; Vacancies; and Directions. The largest number of respondents identified themselves as researchers/scientists, followed by interested public and NSF staff. NSF plans to revisit responses to the agency survey as part of the prioritization process for selecting mobile services, and will review other potential sources of customer input (e.g., website metrics and feedback received via website comments) as we down-select our list of candidates.

7.1.2. Prioritized list of systems (datasets)

System Name: News
System Description: NSF press releases and other agency news products
System Scope: both
Main Customer: Public (including Educators), Public Information Professionals
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Funding
System Description: Catalog of NSF’s funding opportunities with links to Grants.gov System
System Scope: external
Main Customer: Catalog of NSF’s funding opportunities with links to Grants.gov System
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Discoveries
System Description: Articles describing notable results from NSF funded research
System Scope: external
Main Customer: Public (including Educators)
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Awards
System Description: Searchable database of NSF awards.
System Scope: both
Main Customer: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Staff Directory
System Description: Senior management list, organization list, browse-able and searchable staff list.
System Scope: both
Main Customer: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Events
System Description: Calendar of NSF events.
System Scope: external
Main Customer: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Vacancies
System Description: Current job vacancies at NSF.
System Scope: both
Main Customer: Research and Education Community (including University Sponsored Research Offices), Public (including Educators)
Unique Investment Identifier: 422-000000003--Administrative Applications

System Name: Directions
System Description: Directions for visiting NSF headquarters in Ballston.
System Scope: external
Main Customer: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications

4.2. Establish an agency-wide governance structure for developing and delivering digital services

Overall Status: completed
Paragraph on Governance: NSF's approach for the development and delivery of digital services and data is to build upon existing agency governance structures, processes, and activities while leveraging opportunities for improvement as appropriate. Key participants in NSF's current IT governance processes include the agency Chief Information Officer, the Executive Information Technology Resources Board, the Capital Planning and Investment Control Board, and the NSF Web Implementation Group (WIG). NSF's governance bodies include senior management representation from across the agency, including the Chief Technology Officer, Chief Financial Officer, Chief Human Capital Officer, and Chief Acquisition Officer, as well as senior leadership from all of NSF's Science Directorates. Their scope of authority includes all three layers of digital services: information, platform, and presentation. At the information layer, NSF digital services governance focuses on content (e.g., NSF's information products) and on data (e.g., NSF's datasets on Data.gov). At the platform layer, decisions relate to NSF's use of web APIs, data feeds, and web services. At the presentation layer, digital services governance considers agency web sites, mobile sites, and social media tools and channels. In alignment with the Federal CIO Council's "Digital Services Governance Recommendations" of August 2012, NSF followed the recommended, six-step process to assess existing agency digital services governance and participated in the September 2012 digital services governance workshop, both of which have informed NSF's conclusions and next steps. With our assessment, NSF did not identify significant gaps in existing governance structures as they relate to digital services governance. As such, NSF's processes for review and approval of agency information products and information technology investments will continue to be utilized for digital services governance. As next steps, NSF is further formalizing the governance approach described above, setting specific goals around digital services, and establishing agency-wide policies for digital services and products where needed. NSF's digital services governance activities will continue to be guided by core principles that include: standardized review, approval, and dissemination of agency digital services and information products; alignment with principles of NSF Strategic Plan; timely approval of NSF policies related to digital services, as appropriate; agile framework for development and implementation of performance measures related to digital services; and compliance with Digital Strategy requirements.
URL to Governance Document:

5.2. Develop an enterprise-wide inventory of mobile devices and wireless service contracts

Overall Status: completed

5.2.1. Develop wireless and mobile inventory

Inventory Status: completed

8.2. Implement performance and customer satisfaction measuring tools on all .gov websites

Overall Status: completed

8.2.1. Implement performance measurement tool

Implemented Digital Analytics Program: yes
If Not, Describe Implementation:
Percent of websites covered: Percent of websites covered: The tool has been implemented on NSF.gov, the agency's primary web presence, which accounts for over 95% of NSF's web traffic across all domains.
URL of performance data: The performance measurement data is not being shared publicly at this time.

8.2.2. Implement customer satisfaction tool

Describe Implementation: NSF adopted the 4 key customer satisfaction metrics recommended by the Digital Analytics Program and received OMB clearance for their delivery in survey form. The survey is available to all NSF.gov site visitors; visitors who choose to participate will complete the customer satisfaction questions via an online survey tool.
URL of performance data: The customer satisfaction data is not being shared publicly at this time.

1.2. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages

Overall Status: completed

1.2.1. Document policy for architecting new IT systems for openness by default

Describe policy: NSF has operationalized the agency's Developer page. NSF is committed to the principles of the new open data policy, and is working to formalize our approach for ensuring new IT systems are in alignment.

1.2.4. Develop Data Inventory Schedule - Summary

Summarize the Inventory Schedule: Since its creation in 1950, NSF has viewed openness and transparency as critical to achieving the agency’s mission. Consequently, the agency has built a strong foundation of openness policies and practices that guide its research and education activities. NSF has always been an open agency, making data available via NSF websites within the constraints of confidentiality and privacy. New technologies, many of which received their basic funding from NSF, now provide the means for NSF to take these openness practices to the next level. NSF’s default position is to make agency data and information available in an open machine-readable format. In support of agency and federal transparency initiatives, NSF has made data easily accessible to the public in machine-readable and open formats that can easily be shared via a variety of mechanisms (email, Facebook, Twitter, etc.), printed, or downloaded for use with data mining and extraction tools. Additionally, mechanisms are provided to allow the public to provide feedback, share their assessments of the quality of information available, and make suggestions for additional NSF information they would like to see made available. NSF’s baseline Enterprise Data Inventory includes agency datasets reflected in Data.gov, agency resources listed on the agency’s Open Government page, and other high visibility agency datasets. NSF is committed to continually expanding, enriching, and opening existing agency data. Specific principles and plans for expansion of the NSF data inventories are described in the Inventory Schedule milestones.

1.2.5. Develop Data Inventory Schedule - Milestones

Title: Initial Enterprise Data Inventory
Description: Publish newly created Enterprise Data Inventory. (Completed)
Milestone Date: November 30, 2013
Description of how this milestone expands the Inventory: Expands through creation of new inventory.
Description of how this milestone enriches the Inventory: n/a
Description of how this milestone opens the Inventory: n/a

Title: Initial Public Data Inventory
Description: Completion of initial (baseline) Public Data Inventory. (Completed)
Milestone Date: November 30, 2013
Description of how this milestone expands the Inventory: Expands and opens through creation of new inventory.
Description of how this milestone enriches the Inventory: n/a
Description of how this milestone opens the Inventory: Expands and opens through creation of new inventory.

Title: Full Assessment of Agency Data Sources
Description: Conduct full review of agency data sources for potential inclusion in updated Enterprise Data Inventory and Public Data Inventory. (Completed)
Milestone Date: February 28, 2014
Description of how this milestone expands the Inventory: Expands by identifying additional data assets for inventory inclusion.
Description of how this milestone enriches the Inventory: n/a
Description of how this milestone opens the Inventory: n/a

Title: Improve Metadata
Description: Review existing datasets and related metadata and develop recommendations for adding additional metadata to improve access to content. (Completed)
Milestone Date: February 28, 2014
Description of how this milestone expands the Inventory: n/a
Description of how this milestone enriches the Inventory: Enriches by identifying need for additional/improved metadata pertaining to data assets.
Description of how this milestone opens the Inventory: n/a

Title: Increase Openness of Priority Data Assets
Description: Develop agency plan for increasing open access to existing agency datasets, focusing on high value datasets (i.e., datasets most relevant to NSF’s mission of advancing scientific research). (Completed)
Milestone Date: February 28, 2014
Description of how this milestone expands the Inventory: n/a
Description of how this milestone enriches the Inventory: n/a
Description of how this milestone opens the Inventory: Opens by increasing open access to agency data assets.

Title: Expand Inventories per Assessment Results
Description: Ensure newly identified agency data sources are added to updated Enterprise Data Inventory and Public Data Inventory. (Completed)
Milestone Date: May 31, 2014
Description of how this milestone expands the Inventory: Expands by adding additional data assets to inventories.
Description of how this milestone enriches the Inventory: n/a
Description of how this milestone opens the Inventory: n/a

Title: Update Inventory Metadata
Description: Update metadata in Enterprise Data Inventory and Public Data Inventory to reflect recommendations resulting from metadata review. (Completed)
Milestone Date: May 31, 2014
Description of how this milestone expands the Inventory: n/a
Description of how this milestone enriches the Inventory: Enriches by improving metadata pertaining to data assets.
Description of how this milestone opens the Inventory: n/a

Title: Publish Updated Inventories
Description: Publish updated Enterprise Data Inventory and Public Data Inventory to reflect the results of expansion, enrichment, and openness efforts described above.
Milestone Date: August 30, 2014
Description of how this milestone expands the Inventory: Expands, Enriches, and Opens inventories by delivering fully updated inventories.
Description of how this milestone enriches the Inventory: Expands, Enriches, and Opens inventories by delivering fully updated inventories.
Description of how this milestone opens the Inventory: Expands, Enriches, and Opens inventories by delivering fully updated inventories.

1.2.6. Develop Customer Feedback Process

Describe the agency's process to engage with customers: NSF provides a mechanism via the agency’s Data page (www.nsf.gov/data) for the receipt of public input on existing and proposed data assets. The agency’s named point of contact for Public Data Release is responsible for maintaining the mechanism to receive feedback from stakeholders and engage them through appropriate interactive channels. NSF formally evaluates feedback received from customers as part of our process for prioritizing the release of new or expanded data sets, along with other considerations such as confidentiality, security, and technical feasibility.

1.2.7. Develop Data Publication Process

Describe the agency's data publication process: NSF utilizes a regular process to review newly identified data sets prior to their planned release, to validate that there are no concerns with respect to privacy, confidentiality, security, contractual restrictions, or other factors. This process is similar to the agency approval process for the publication of agency data in Data.gov and incorporates best practices from the agency’s Freedom of Information Act (FOIA) program to ensure the presumption of openness is being applied to all agency data release decisions. When a potential restriction to release is identified, agency points of contact for Open Data will work with the Office of General Counsel and other subject matter experts as appropriate to review the concerns and, if required, document the determined barrier to release. Some potential characteristics of agency data that could prevent public release include privacy considerations (e.g., personally identifiable information); confidentiality matters (e.g., predecisional or deliberative material); contractual restrictions (e.g., contractor bidding information). Because of the nature of NSF’s mission, one common restriction for public release of data would likely be limitations in the full release of proposal-related data that may contain confidential, proprietary business information protected by FOIA Exemption 4.

2.2. Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems

Overall Status: completed

2.2.1. Publish plan on future activity

Describe policy: NSF's web APIs are made available on www.nsf.gov/developer as they are released.

2.2.2. Make 2+ systems (datasets) available via web APIs with metadata tags

Name of system: NSF GRFP Awardees and Honorable Mentions (2000-2012)
Description of system: NSF's Graduate Research Fellowship Program (GRFP) provides three years of support for graduate study leading to research-based masters or doctoral degrees in disciplines relevant to the mission of the Foundation. This web API provides data for GRFP Awardees and Honorable Mention recipients for 2000 to 2012.
Scope of system: both
Main Customers: Research and Education Community (including University Sponsored Research Offices
Unique Investment Identifier: 422-000001328--Legacy Mission Applications
API Link: https://explore.data.gov/developers/docs/nsf-grfp-awardees-and-honorable-mentions-2000-2012-

Name of system: NSF Funding Rate History API
Description of system: This web API contains FY 2001-FY 2011 NSF funding rates for competitive research proposals by organizational unit. The funding rate is calculated by dividing the number of awards by the number of awards and declines.
Scope of system: both
Main Customers: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications
API Link: https://explore.data.gov/developers/docs/nsf-funding-rate-history

5.3. Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements

Overall Status: completed
Describe Implementation: NSF evaluates government-wide vehicles for mobile services, and leverages them as appropriate, in new mobile-related procurements. The agency is following the progress and status of planned federal vehicles in this area.

6.3. Ensure all new digital services follow digital services and customer experience improvement guidelines

Overall Status: completed
Describe Implementation: NSF has adopted mechanisms to evaluate the customer experience on agency digital services. NSF is working to formalize our approach for ensuring new IT systems are in alignment.

7.2. Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services

Overall Status: completed
Describe Implementation: NSF's mobile services are made available on www.nsf.gov/developer as they are released.

7.2.1. Report on services

Service Name: News
Service Description: NSF press releases and other agency news products
System Scope: both
Primary customers: Public (including Educators), Public Information Professionals
Unique Investment Identifier: 422-000000003--Administrative Applications
URL of service: http://www.nsf.gov/mobile/news/

Service Name: Funding
Service Description: Catalog of NSF's funding opportunities
System Scope: external
Primary customers: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications
URL of service: http://www.nsf.gov/mobile/funding/

Service Name: Discoveries
Service Description: Articles describing notable results from NSF-funded research
System Scope: external
Primary customers: Public (including Educators)
Unique Investment Identifier: 422-000000003--Administrative Applications
URL of service: http://www.nsf.gov/mobile/discoveries/

Service Name: Events
Service Description: Calendar of NSF events
System Scope: external
Primary customers: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications
URL of service: http://www.nsf.gov/mobile/events/

Service Name: Career Opportunities
Service Description: Current job vacancies at NSF
System Scope: both
Primary customers: Research and Education Community (including University Sponsored Research Offices), Public (including Educators)
Unique Investment Identifier: 422-000000003--Administrative Applications
URL of service: http://www.nsf.gov/mobile/career/

Service Name: Staff Directory
Service Description: Senior management list and staff list
System Scope: both
Primary customers: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications
URL of service: http://www.nsf.gov/mobile/staff/

Service Name: Visiting NSF
Service Description: Directions for visiting NSF headquarters in Ballston
System Scope: external
Primary customers: Research and Education Community (including University Sponsored Research Offices)
Unique Investment Identifier: 422-000000003--Administrative Applications
URL of service: http://www.nsf.gov/mobile/visit/

Last updated May 5, 2014 at 8:56 am